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SERVICE REQUEST

NITRO Ticketing Service Request System

Service Request

The HEALTH Center for Addictions Research and Cancer Prevention has implemented a new portal for Affiliates
of our Center to submit service requests to support research needs. 

Before submitting a request:

Please note: Only Affiliates of the HEALTH–RCMI may submit a ticketing request. Additionally, a valid UH email address is required to complete the service request.
 

If you are not an Affiliate but would like to become one, email a completed Affiliate Application to HEALTHrcmi@central.uh.edu.
 

If you are not an Affiliate but are a community member seeking services, email your request to HEALTHrcmi@central.uh.edu, and we will evaluate ways we can support you.

How to submit a request:

Once you have accessed the NITRO Ticketing System, you will see this fillable form to complete your request. All items with a red asterisk must be filled in. Please submit a separate request for each item even if multiple services are needed for the same project.

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If you need assistance in choosing the appropriate service, reference the following links to learn more about the services offered by each of the Center’s Cores.

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ADMINISTRATIVE CORE (AC)

The AC serves as the executive function to provide leadership, centralized management, and oversight. 


The AC offers services such as: 

• Professional Development Program 

• Pre- and Post-Award Support 

• Administrative and Operational Support 

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COMMUNITY ENGAGEMENT CORE (CEC)

The CEC provides a rare infrastructure for scientists to execute high-impact research responsive to community-identified health challenges and feedback. 


The CEC offers services such as: 

• Community Research Advisory Board Feedback Meetings 

• Recruitment and Retention Support 

• Partnership Development 

 

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RESEARCH INFRASTRUCTURE CORE (RIC)

The RIC provides a research infrastructure that accelerates productivity and impact of health-equity science, and facilitates collaboration between scientists from diverse fields to pursue team science opportunities. 


The RIC offers services such as: 

• Research Methodology 

• Data Management and Biostatistics 

• Health Informatics 

 

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INVESTIGATOR DEVELOPMENT CORE (IDC) 

The IDC is a resource-efficient incubator for innovative pilot grants advancing health-equity science, and providing the preliminary data needed for UH scientists to accelerate their NIH funding portfolios. 


The IDC offers services such as: 

• Pilot Grant Program 

• Innovative Research Talks 

• Mentorship and Grant Development 

If you are still unsure which service to select, email HEALTHrcmi@central.uh.edu for further guidance.

 

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Once the request is submitted, a confirmation email will be sent to the UH email provided and appropriate personnel will contact you to fulfill the request. Once the request is fulfilled, you will receive a HEALTH–RCMI Satisfaction Survey to gauge your experience regarding the assistance received.
 

Click here to view or download more detailed instructions for submitting a NITRO Ticketing Service Request. If you experience any difficulty with the NITRO System or have additional questions or concerns, email HEALTHrcmi@central.uh.edu.

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